Services

Ceryx focuses exclusively on Business-Grade Messaging and Collaboration with value, high quality of service and speed:

Value

• Ceryx is able to leverage the economies of scale that a mass, centralized architecture can deliver

Quality of Service

• We focus all our resources on one area of expertise with the single goal of delivering Quality Service - our industry-leading-Service-Level-Agreements (SLA) speak to our commitment to a higher level of service

Speed

• Ceryx deploys new technologies as they come out and ensures that our clients are always on the latest platform.

One of the biggest concerns when deciding to outsource is the fear of losing access and ownership of your most valuable corporate asset - your data. Ceryx has developed a full data lifecycle process that ensures our customers can access what data they need, when they need it. By using a suite of industry-leading tools and hardware utilities, Ceryx continuously monitors the status of all systems to determine their health. Ceryx also operates out of multiple top-tier facilities in Canada and the U.S. with enterprise-class reliability and security. We give our customers unlimited options where their data can reside, be replicated to, backed-up or archived. Ceryx ensures the highest level of security by building it into every technology solution and into our day-to-day operating procedures providing peace-of-mind and compliancy with relevant regulations: confidentiality, data integrity and availability. Our reliable and secure infrastructure in North America means that we can offer an industry-leading uptime guarantee for all of our solutions with a Fully Replicated Architecture and high availability.

For the support administrator, Cloud Control™ is a powerful, secure, browser-based tool that provides an efficient and intuitive way to configure, manage, administrate, permission and monitor messaging accounts.

Ceryx specializes in helping enterprises move from existing messaging platforms and integrating legacy applications. Whether you're moving from on-premise 2003, 2007, 2010, Novell Groupwise, Lotus Notes, or a range of other popular platforms, Ceryx has the experience and tools to conduct migrations that seamlessly integrate with your existing applications.

If your teams are mobile, Ceryx provides support for most mobile devices, including: BlackBerry, iPhone, Windows Mobile and Android. Ensure your employees' data is always available wherever they are.

If there are any issues, our Expert Desk is staffed with professionals trained to solve problems quickly and effectively with 96% of tickets resolved by the person taking the initial call.